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Can't view the detail or the attachment for a rebilled expense
I have added an expense item, scanned the receipt and uploaded the attachment. I have subsequently rebilled the expense item and produced the invoice.
Now I can't view the expense receipt attachment because the item is locked. I am on the client site and hoped to print / download the expense attachment to include with the invoice.
View-only access to the attachments is needed, even if the item has been rebilled.
And, as a suggestion, it would be really useful if receipts were attached automatically to invoices with rebilled expenses.
Now I can't view the expense receipt attachment because the item is locked. I am on the client site and hoped to print / download the expense attachment to include with the invoice.
View-only access to the attachments is needed, even if the item has been rebilled.
And, as a suggestion, it would be really useful if receipts were attached automatically to invoices with rebilled expenses.
I’m frustrated
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Inappropriate?Hi Russell,
Thanks for bringing this to our attention and apologies that it's causing you a problem.
We're aware of the issue and we'll endeavour to provide a solution as soon as possible. In the mean time if you email the expense details to support at freeagentcentral dot com we'll be able to send you the attachment in question. -
Inappropriate?Absolutely! I've just spent a few days scanning and attaching receipts to transactions, which I've then rebilled and have invoiced. But I need to go in and view those receipts again.
How can I do this?? -
Inappropriate?Really, this is so frustrating! Some of the ways your UI works are very odd. I spent all that time attaching my receipts in FreeAgent precisely to better organise and catalogue them according to project and date. Now I find I can't even access them...
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Inappropriate?Hi guys,
We'll be releasing a software update on Tuesday night which will allow you to view and edit attachments on locked items. Sorry for the delay
I’m happy
3 Comments
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This solves the problem
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I cannot even view receipts on unlocked new expense items (tried both firefox and IE 7 and works on neither). There seems to be a bug somewhere. Also cannot see how to add to receipts or print report in series. Sometimes we need to add scans to invoices so I had assumed freagent did this and its a major part of the atraction. -
Stefan
We'll look into this today -
Stefan
We're not seeing an issue here so, as discussed by email, we'll have look into the specific expenses you're seeing an issue with. -
Inappropriate?We are in Oman (which has content blocking) but my colleague's machine using Chrome just worked fine. It seems to be somethign specific to me but I am using new laptop on Vista business and both firefox and IE do the same freezing up thing. Lets sort out by email.1 Comment Add a comment
This solves the problem
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I solved the problem by downloading a Firefox add-in called PDF Download 2.1 which is easy to find by searching for pdf on the firefox add-in manager. I can now print out full size copies but system should provide ability to add to invoices (as an option) and also include a report so you can dump these all out to a printer as I bet that will be very useful one day.
EMPLOYEE
