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Dealing with a refund for a locked bill
Hi - I paid two bills, money went from my account and I matched the transactions with the bills. Transactions were locked when the VAT period ended. So far, so good. Then, I got two refunds. How can I match the refunds with the locked bills to mark them unpaid?
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Inappropriate?Hi Ian
At the moment it's not possible to do this I'm afraid. In the mean time you can work around the issue by explaining the refunds as Refund as opposed to Bill Refund, and we'll look at making it work more intuitively in a future release.
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Inappropriate?In the end I unlocked the VAT return, deleted the payment explanation, matched the original payment and refund, matched the new payment to the bill and locked VAT again. As I'm on the FRS it seems to make no difference to the VAT.
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