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Doubled up payments
I've imported a statement and doubled up on some payments ... how do I remove the doubles?
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That's great, thanks for clearing it up. Explaining an entry across multiple invoices is explained in this article on our Knowledge Base:
http://www.freeagentcentral.com/suppo...
We'll look at trying to make this a bit more obvious from the app
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this answers the question
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Inappropriate?Hi Michael
Please can you send me the IDs of the bank transactions in question? You can see the ID in the browser address bar when you click to explain the transaction, e.g. the transaction ID is 789 in the example below:
123/edit?bank_transaction_id=789
FreeAgent should correctly detect duplicated transactions but there have been cases where this hasn't fully worked. Can I ask whether you have started using a different statement format for this upload?
We're also actively looking at ways to improve this in the future.
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Inappropriate?Hi Olly,
They transaction is number 172508.
The bank statement entry is a composite of the two invoice amounts I manually entered. I think that's why the system didn't see it. FAC did correctly identified other payments :)
Thanks for your help,
Michael.
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Inappropriate?Hi Michael
Can you just clarify a couple of things for me please? Are you seeing duplicated transactions imported from a bank statement, or do you mean that you have already manually entered an invoice payment?
If the latter, then you can delete the manual payment and just explain the imported transaction as payment for that invoice. -
Inappropriate?The latter, so ...
I removed the manual payment, but ...
How do I explain to FAC that the one statement entry pays for two different invoices?
Thanks Olly :) -
Inappropriate?That's great, thanks for clearing it up. Explaining an entry across multiple invoices is explained in this article on our Knowledge Base:
http://www.freeagentcentral.com/suppo...
We'll look at trying to make this a bit more obvious from the app
I’m happy
The company says
this answers the question
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Inappropriate?Thanks Olly, that's nailed it :)
Can you help me with this one?
http://getsatisfaction.com/freeagentc...
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