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How do I record an refund issued to a client?
Hi,
I have had to issue a refund to a client and am struggling to record it properly in the Banking section. I followed the advice in a previous question and marked the refund as a Credit Note Refund against the related invoice - I don't know if this is the best thing to do?
The problem is that the invoice still shows as unpaid with the initial amount (as the net payment has been zero). The client will not be paying the invoice - is there any way to close it without marking it against a payment?
Please can you advise me, or let me know if you need more information.
Kind regards,
Hayley
I have had to issue a refund to a client and am struggling to record it properly in the Banking section. I followed the advice in a previous question and marked the refund as a Credit Note Refund against the related invoice - I don't know if this is the best thing to do?
The problem is that the invoice still shows as unpaid with the initial amount (as the net payment has been zero). The client will not be paying the invoice - is there any way to close it without marking it against a payment?
Please can you advise me, or let me know if you need more information.
Kind regards,
Hayley
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Inappropriate?Hello Hayley,
Could I just check what happened. So you issued an invoice to a client for which they paid you, then you refunded that money to the client?
What I would do, is to create a credit note first (which is just like creating an invoice only you put the figure in as a minus).
Then, go into the refund you've allocated to the invoice, and allocate it to the credit note instead.
This should clear your account.
Does that work, please?
Kind regards,
Emily -
Inappropriate?Hi Emily,
Yes that's right - we take a deposit for the job, but this project was cancelled so the money was refunded.
I have created a credit note as you suggested, and that seems to have worked. Thanks for your help.
Kind regards,
Hayley -
Inappropriate?Hello Hayley,
Great, I'm glad that worked.
If you do get stuck again then please don't hesitate to come and ask us.
Kind regards,
Emily
EMPLOYEE
