Loading Profile...
Invoice balance incorrect when add a credit note
When I match a Credit Note to an invoice the balance is incorrect. Currently if I have an invoice for £1500. I am paid £500 and Credit Note £500 the balance comes out as £1500 rather than £500 due to taking away a negative number.
I’m frustrated
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
-
Inappropriate?Hi Tim
Since this is an invoice with a positive value (as opposed to a Credit Note, which in FreeAgent is just an invoice with a negative value), you should explain both £500 transactions as Invoice Receipt which will correctly deduct £1000.
The Credit Note Refund payment type should only be used if the invoice you're applying it to is a Credit Note. We'll think about how to make this clearer in the application, and if you have any ideas we're all ears!
Does this make sense?
I’m happy
-
Inappropriate?Thanks Olly. Sorry I did mean a credit note in this instance. When you view an invoice which has one Invoice receipt and one credit note explained against it the calculation comes out incorrectly for instance:
GBP Total £1500.00
Payment on 02 Apr 09 £-500.00
Payment on 04 Apr 09 £500.00
GBP Due £1,500.00
Calculation is: 1500 - -500-500 = 1500
Where it should be: 1500 +-500 Credit note - 500 Invoice receipt = 500
I’m thankful
EMPLOYEE
