invoice reminder and thank you emails

i also look forward to seeing this implemented

+1

Will you also be exploring the option of adding interest according to the Commercial Debts Act? This would be a [nice] feature.

Sorry to be a pain but is there any news on this enhancement as it is becoming more relevant during the current economic climate?

Another vote for followup emails and payment received emails from me!

Is there any more news on this? Chasing (and thanking) clients for payment is quite an important topic at the moment.

Should we be getting excited about next week's release?
Yes, you are correct, I need to get a life!

Me neither!

Multilingual features will add to your USP. Invoice reminders and thank yous are standard features these days. Sounds like you have some prioritisation issues in your development team. The majority of UK companies will not need multilingual invoicing. Standard features first, USPs second in my humble opinion. Great product though. Please continue developing!

Got to say, I'm also fairly surprised at the prioritisation in this case.

It has to be said that it is possible to broaden your appeal to prospective customers whilst at the same time providing new functionality which will be useful for most of your existing customers.

For example, one of the main things that puts people off that I talk to Freeagent about is the lack of a) stock control and b) invoice line item category tracking (so you can see how much/many of a certain product/service you have sold in a given period.

That would really please your existing customers plus remove a fairly substantial barrier for prospects.

Having said all that, Freeagent is definitely working well for me, better than any other solution I've tried. You're doing well, but there's always room for constructive feedback :)

Matthew

Hey guys
You can't please everyone all of the time, but I get your points too, in this difficult financial climate. We as part of the FA community are going along for the ride with Ed, Roan, Olly and co and I'm sure they appreciate all our comments and feedback.
I'm still loving FreeAgent and so are my clients

I switched to Freeagent from Freshbooks 1 year ago and the thing I miss most is invoice reminders and thank you emails. However, the other benefits far outweigh this, I know it's coming and I am not going anywhere so keep up the good work.

This would be awesome! I just went to look for a reminder feature today as some of my clients needed a gentle nudge and was mildly disappointed it wasn't there (particularly because I could have sworn it was!).

Another vote for this feature as I have just had to chase a outstanding invoice.

I was thinking about this last night on the way home. Couple of feature requests because two of my clients are eejits and need this kind of encouragement:

* Automatic application of late fees (statutory regulations allow for £40 if < £1,000, £70 for £1,000 - < £10,000 and £100 for £10,000+, but that's discretionary so being able to customise would be essential).

* Automatic application of interest at x% above BoE base rate (up to 8%, again discretionary).

Chances are I'd like to set late fees and interest globally to match our standard terms of business, but I'd only like to enable automatic enforcement for particular clients.

Hey

I have signed up to the trial for FreeAgent and a number of other providers. I have it narrowed down to two which is really frustrating as I really like the user interface of FA, however I have a number of clients I am chasing payments from and this was the push for me to move from spreadsheets to finding a decent accounts program. I was disappointed that FA did not have this feature. Hopefully from reading the above it soon will!

Using the software from a long term point of view, it's a bit disappointing that it has taken over 5 months to implement it.

That said, having spent the last couple of weeks demoing most of the competition, FA definitely stands up as one of the best, so well done there. 17 days trial left....

Ben

Hi All

I too was a bit frustrated about not being able to send statements/reminders so have been simply resending the invoices with an Overdue subject line etc.

This has actually proved to be very effective in getting paid and eliminating the usual "please send a copy of the invoice" - it's actually more effective than the old days of sending statement. However, it's a real pain to have to copy and paste text from our old reminder templates into the emails in FA and it also relies on me logging who has been sent reminders and final reminders.

One option would be to allow the creation of email templates that can be used to resend the invoices. I'm sure this would be resolved when the enhancement talked about is introduced but it would still be a really nice feature to be able to create email templates. Any thoughts?

I also need the ability to add more than one email address for a contact as some clients need invoices sent to more than one recipient and I have to do this by resending the invoice to the second recipient.

On another note, one of the key reasons for me moving to FA was the Timepost add-on. It worked perfectly initially but then stopped updating and now failed competely and it's clear that the authors aren't interested in helping to resolve what has become a widespread problem with it. I know the FA guys are in no way responsible for third-party add-ons and were acting in good faith when providing a link to Timepost from their website (which thankfully has now been removed) but it would be great if FA could produce their own version of this. Alternatively, is there an API available that would allow me to develop one? I would dearly like to be able to offer this free to all those who have been left in the lurch by Colovo.

Thanks in advance for any responses

Iain

Hi Roan

Maybe slightly off topic from the original post, but as we're talking about time tracking, I was wondering if there any chance you could integrate with Tickspot?

Because Tickspot is a desktop program (or you can have a widget if you want) that floats above all my other work I don't forget it! Widget's are so easy to forget about (or maybe that's just me!) Seeing the time tick away also helps keep me on track. Is also works on Mac and PC too, so it solves that issue too. www.tickspot.com/widgets/

I know Tickspot integrates with Freshbooks, and will export to Quickbooks. Any chance of you having a chat with the guys over there about adding the great Free Agent Central!

Cheers

Matt

Is there a way to track the emails sent on the invoice page? Maybe a quick link to the active emails invoices! For instance, I clicked the Reminder emails (To be sent on 01/17/2010 (then every 2 days)) after the due date. How do I know that this email was sent? I don't want to look like a dunce for sending a repeat email!