JavelinCRM integration broken

API access is enabled. And has been for more than 6 hours. Just tried again, and Javelin is still complaining.

It's quite possible. I am also in communication with them to try and see if we can pinpoint the problem. Could it be possible that it's only a problem for FreeAgent users that are trying to do the integration after the API changes, and that FreeAgent users that had the integration set up before works fine?

From the guys at JavelinCRM:

I've had another check in our logs and can see the last attempt you made to access your account. On the FreeAgent integration page we call a method on the FreeAgent API to validate that the correct login details have been entered, the method we chose requires full user permission on the account accessing the API; which you should have as the account owner. When checking that method on your account (https://kodewulf.freeagentcentral.com) FreeAgent is returning a HTTP 401 error which means that our system has not authenticated correctly with FreeAgent using the details you supplied.

I've tested connecting up to FreeAgent on a couple of accounts and it appears okay so I think we are looking at something that is specific to your account. Perhaps we are not handling some specific characters in your user name or password because of a change in character set encoding? I've tried a few non-english keyboard characters but they have been okay so far, but perhaps if you have non a-zA-Z0-9 characters in your password you could change it just quickly to test.

Also you could try and enter the following in your browser https://kodewulf.freeagentcentral.com..., your browser should prompt you to enter your username and password. If you get an error you may need to contact FreeAgent for assistance.

My username and password just contains the standard a-zA-Z0-9 characters. Clicking the tax_timeline link just results in the following error, with no prompt to log in:

XML Parsing Error: no element found

The following image is from the FreeAgent control panel showing that the API status is enabled.


This is the response I receive when trying to active the integration at Javelin.

Seems to be fixed now. Thank you for get this resolved so soon.

I'm having this problem after just setting up by freeagent for the first time, been using Javelin for a while.

I have enabled the api in freeagent, but javelin doesn't like it. getting the error message.