Manual Payments and Importing Bank Statement Conflict
I hope someone can shed some light on this for me, because how I see it, when I accept manual payments, I will eventually create a duplicate when I import the bank statement.
Here's what I'm doing: I go about my business performing work and invoicing customers as usual. When I receive a check in the mail, I go into the corresponding invoice and mark it as paid by adding a manual payment. That way I can track the date the invoice is paid and the invoice is shown in the right state in my list. I may not deposit that check in the bank for a few days or even a week. I also only download my bank statement about once or twice a month. The problem comes when I import a new bank statement after that check was deposited with other checks. I can't associate part of that deposit with the invoice because I already marked that invoice paid. If I did, the account would have two duplicate payments. I don't want to wait until I import the statement to then mark the invoice paid because the status of the account wouldn't be accurate in my dashboard.
How am I supposed to be doing this?
Here's what I'm doing: I go about my business performing work and invoicing customers as usual. When I receive a check in the mail, I go into the corresponding invoice and mark it as paid by adding a manual payment. That way I can track the date the invoice is paid and the invoice is shown in the right state in my list. I may not deposit that check in the bank for a few days or even a week. I also only download my bank statement about once or twice a month. The problem comes when I import a new bank statement after that check was deposited with other checks. I can't associate part of that deposit with the invoice because I already marked that invoice paid. If I did, the account would have two duplicate payments. I don't want to wait until I import the statement to then mark the invoice paid because the status of the account wouldn't be accurate in my dashboard.
How am I supposed to be doing this?
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The company thinks this is not a problem.
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Inappropriate?Hi rdevarona,
This shouldn't be a problem.
When you upload the bank statement you will see duplicate transactions however when you explain the uploaded one you should have the option of matching this up with the manual entry.
If you do this it will use the manual entry as the explanation and you'll only have a single entry.
Make sense?
I’m happy
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Inappropriate?Roan,
Thanks for the reply.
When I go to explain the deposit, I have to select the type of transaction it was. If I chose Invoice Receipt, the only options I am presented with in the "Select an Invoice to allocate the money to" are open invoices. It even states "Choose from your sent, unpaid Invoices." directly below the drop down. How would I match this deposit up with a manual entry?
Regards,
Ray
I’m confused
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Inappropriate?Hi Ray,
What are the dates for the manual and bank transaction? Are these similar?
FreeAgent looks 14 days either way of a transaction to see if there are any similar manual transactions which might match. It will then display a fairly obvious box listing the manual transaction.
If the dates are similar and you'll still not seeing the manual transaction, then perhaps there's a different problem.
Email me at roan [at] freeagentcentral [dot] com and we should be able to sort it out quickly for you. -
Inappropriate?I am having the same problem. I emailed but have not heard back. I upload a transaction, it has the exact same date and amount as a manual transaction, and no option is available for matching it up.
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Inappropriate?Hi Margaret,
Sorry you're having problems. Could you perhaps email support [at] freeagent [dot] com with the details of your account and the transaction/dates etc?
I'll look into this for you.
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