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pdf problems
When saving an invoice as a PDF or emailing and then subsequently opening the file I keep getting this error:
'Acrobat could not open 'file_name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email detachment and wasn't correctly decoded
'Acrobat could not open 'file_name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email detachment and wasn't correctly decoded
I’m sad
1
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The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
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Inappropriate?Rob
Sorry about that.
Can you email me you account name and the PDF also? olly at freeagentcentral dot com -
Inappropriate?Hi Rob
As discussed by email, the issue here is that your logo had an embedded colour profile in it which our PDF renderer is taking issue with. Re-saving the JPG without the colour profile fixes the issue.
We'll ensure this is fixed in our PDF renderer as soon as possible.
I’m thankful we have a workaround
EMPLOYEE
