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Recurring invoices do not automatically email?
Hi,
I'm wondering, recurring invoices that have been set to automatically email - should they be sent out automatically each time they recure? I've set up monthly recurring invoices several times now, set them up to automatically email and when the next month comes around, they do not get sent out.
I'm guessing that it's not been set up work this way. Any chance it can?
I'm wondering, recurring invoices that have been set to automatically email - should they be sent out automatically each time they recure? I've set up monthly recurring invoices several times now, set them up to automatically email and when the next month comes around, they do not get sent out.
I'm guessing that it's not been set up work this way. Any chance it can?
I’m frustrated
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The best answer from the company
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Hi Tekin
Recurring invoices which have the Email Automatically fields set should now be email correctly on the date they recur.
Let me know how you get on with this
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The company says
this answers the question
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Inappropriate?Hi Tekin
This is an issue we're aware of and hope to address in the next couple of weeks.
I’m confident
1 person says
this answers the question
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Inappropriate?Just to update you on this, we haven't forgotten about the issue and it will be resolved soon!
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Inappropriate?No worries, another month of manually sending out shouldn't be too much of a problem!
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Inappropriate?Hi Tekin
Recurring invoices which have the Email Automatically fields set should now be email correctly on the date they recur.
Let me know how you get on with this
I’m confident
The company says
this answers the question
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Inappropriate?Hi,
Just to let you know that this problem has cropped up again. A subset of my invoices that are set up to recur monthly and email automatically did not get sent earlier this month and the email settings have been cleared.
This is quite a pain as it's not easy to set the automatic email settings once the date has passed and there's no way to set them for next month either. The only way I can see to get it going again is to stop recurring and then create a fresh invoice for next month, set to email and recur.
I’m frustrated
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Inappropriate?Hi Tekin
Something isn't right here and we hear your frustrations. I mentioned on another issue you raised that we're going to be making changes to the way we handle recurring invoices in the near future to ensure this doesn't happen any more. Hope you can bear with us. -
Inappropriate?Hey Guys,
this is really imperative. I had a bunch of invoices that never left the building this month - a little embarrassing to say the least. Hoping you can sort this asap.
This really is a super app. Keep up the good work.
I’m frustrated
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Inappropriate?OK, as Teerock said, it's fairly important that this works properly. And if you ever need a lift with any rails work, drop me a line! ;)
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This reply was removed on 02/01/10.
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