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imported this topic into its internal tracking system, Zendesk.
Strange date bug in "Invoice Emails" re: reminders
I have an invoice (several, actually!) that are overdue or about to become overdue. I have a series of one-off reminder emails set for several days before (in order to remind the client) and one reminder that recurs once the invoice becomes overdue.
In order to apply these reminders to the invoices I've had to make the invoices "draft", then "edit" them to select the renewal reminders on.
The "Invoice Emails" section for each of the invoices says a peculiar thing. Take this invoice that was due on the 5th October, with a reminder to be sent every day after the first day the invoice is overdue. (We can't seem to send a reminder when the invoice actually becomes overdue).
The following emails are due to be sent:
Reminder emails (To be sent on 07 Oct 09 (then every 1 day), 06 Oct 09, 02 Oct 09, and 28 Sep 09)
It appears that reminder emails section is counting backwards from the date the invoice was issued.
It looks like a bug, but perhaps not one you had envisaged in live, where customers might want to retrospectively apply the Invoice Reminders to existing invoices?
Just thought you should know...
Best,
Mike
In order to apply these reminders to the invoices I've had to make the invoices "draft", then "edit" them to select the renewal reminders on.
The "Invoice Emails" section for each of the invoices says a peculiar thing. Take this invoice that was due on the 5th October, with a reminder to be sent every day after the first day the invoice is overdue. (We can't seem to send a reminder when the invoice actually becomes overdue).
The following emails are due to be sent:
Reminder emails (To be sent on 07 Oct 09 (then every 1 day), 06 Oct 09, 02 Oct 09, and 28 Sep 09)
It appears that reminder emails section is counting backwards from the date the invoice was issued.
It looks like a bug, but perhaps not one you had envisaged in live, where customers might want to retrospectively apply the Invoice Reminders to existing invoices?
Just thought you should know...
Best,
Mike
I’m confident it's all going to be okay...
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Inappropriate?update: The invoice reminders appear to be sent as expected, so if this is a bug it's just minor and in the advisory display text only. -
Inappropriate?Hi Mike,
Thanks for letting us know. We'll take a look into it, and I'll import this into Zendesk so we can track through to resolution if that's ok?1 Comment
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This solves the problem
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Sure thing. Assuming it doesn't apply to invoices created from this date onwards, it's no biggie and will likely resolve itself over the next few weeks, so feel free to drop this bug report if you've got other more important stuff to do.
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