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Time format displayed on Invoices causes my client to send incorrect remittance!
freeagentcentral invoicing system displays hours worked in HH:MM format but my agency accounting system uses decimal time, therefore 30:15 (HH:MM) on my invoice has been interpreted as 30.15 (decimal) and not 30.25 - hence I keep getting underpaymens on all my invoices that contain anything other than minutes > 00
I would like a way to set preferences so that my invoices print time in either decimal or HH:MM format depending on the client.
I would like a way to set preferences so that my invoices print time in either decimal or HH:MM format depending on the client.
I’m frustrated
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Inappropriate?iammac,
Sorry this is causing problems.
We are planning to allow you to select how time is displayed generally (both on timeslips and invoices) but this won't be going into the next release - hopefully the one after.
We weren't planning to have this selectable for each client at all, but hopefully the general setting would be enough.
Does your agency send you invoices based on their system, or could you resend them yours showing the underpayment and ask them to cough up? -
Inappropriate?I have raised the issue with the agency and am awaiting a resolution. But I can see it being a problem for this client as they are a very large organisation and tend to treat all invoices the same en-mass. I.E they probably will tell me to change the way I invoice in order to resolve this as they will be unable to pick out my invoice from the weekly pile just to convert my HH:MM to decimal.
I’m concerned
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Inappropriate?Unfortunately the agency are being pretty "thick" skinned about this and won't budge - I am going to need a resolution on this. Invoices are submitted weekly so the problem is pretty acute.
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Inappropriate?I need this too, for similar reasons. This ticket's a year old, but I can't find a way to set decimal display of time.
I’m anxious
EMPLOYEE
