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upload statement has stopped working
I'm trying to upload my bank statement from my Co-operative Bank account which previously worked and it's now not working. I've tried it in Safari and Firefox - Firefox tells me it wasn't possible to process the file, while Safari simply says 'Weclome Tekin!'. Any ideas?
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The best answer from the company
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Hi Tekin,
Thanks for sending through the CSV file. We've tracked down and addressed the issue so you should be able to upload your file successfully now.
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The company says
this answers the question
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Inappropriate?Hi Tekin
Sorry to hear you're having problems. We'll look into this for you first thing in the morning -
Inappropriate?Hi Tekin
I'm unable to ascertain exactly what went wrong here so would you be able to email me a copy of the file in question? olly at freeagentcentral dot com -
Inappropriate?Hi Tekin,
Thanks for sending through the CSV file. We've tracked down and addressed the issue so you should be able to upload your file successfully now.
I’m happy
The company says
this answers the question
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Inappropriate?Great, thanks, works fine now.
Just so you know, the flash message is still permanently showing as 'Welcome Tekin!' everywhere except the company overview page when viewed with Safari.1 Comment Add a comment
This answers the question
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Hi Tekin,
The flash issue is very strange. Can you confirm it still happens after fully quitting Safari and restarting? -
Inappropriate?Actually, my mistake, it looks like it's the remember me code. If you tick remember me on sign in, you are always shown the 'Welcome Tekin!' message in the flash.2 Comments Add a comment
This answers the question
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Thanks. I can now replicate this issue and we'll look into it for you...
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Hi Tekin
This issue has now been fixed as well -
Inappropriate?great, thanks.
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