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Uploading explanation attachment beachballs Safari 4
I have a feeling this is going to be one of those unreproducible problems!
I'm using Safari 4 on Snow Leopard. FreeAgent often causes Safari to hang (beachball) in one specific circumstance: when uploading an attachment to an explanation. I fill in the explanation form, and then press the 'Choose file' button to select a file to upload. I select a file (it's usually a PNG). The file name appears in the box, and then Safari beachballs with high CPU usage (50-80%).
If I remember correctly, this happened prior to the SL upgrade (from Leopard). It doesn't happen on Firefox. I've not tried Safari 4 on Windows. It also doesn't seem to happen anywhere else in FAC where you can upload a file - just on the explanation page.
Any idea what could cause this?
Thanks!
I'm using Safari 4 on Snow Leopard. FreeAgent often causes Safari to hang (beachball) in one specific circumstance: when uploading an attachment to an explanation. I fill in the explanation form, and then press the 'Choose file' button to select a file to upload. I select a file (it's usually a PNG). The file name appears in the box, and then Safari beachballs with high CPU usage (50-80%).
If I remember correctly, this happened prior to the SL upgrade (from Leopard). It doesn't happen on Firefox. I've not tried Safari 4 on Windows. It also doesn't seem to happen anywhere else in FAC where you can upload a file - just on the explanation page.
Any idea what could cause this?
Thanks!
I’m confused
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Inappropriate?Hi Dan
We're storing all our receipt data on Amazon's Simple Storage System (S3) and it's fairly common for timeouts to occur when up- or downloading data, so this probably explains what happened for you.
That said, this isn't a great user experience for you! We're aware that this can be a problem and we have plans to make this upload happen transparently which will ensure you don't see the problem again. We're not quite there with this yet, but it's something we'll be completing in the coming months.
Olly
EMPLOYEE
